1. Introduction

Miller & Sons Salt & Water Conditioning (“we,” “us,” “our”) values your privacy. This policy explains how we collect, use, share, and protect your personal information when you visit millersalt.com (the “Site”), use our services, or contact us.

2. Information We Collect

a. Information You Provide

• Account and Order Details: Name, business name, shipping/billing address, phone number, email, and payment method when placing orders.
• Communications: Any information you send via email, contact forms, or service inquiries

b. Automatically Collected Data

• Usage Information: IP address, browser type, pages viewed, referral source, timestamps (via cookies and server logs).
• Device/Technical Data: Device type, operating system, and other technical info.

c. Third-Party Sources

• Analytics providers (e.g., Google Analytics) and shipping/payment processors may supply limited service-related data.

3. How We Use Your Information

We may use your data to:

• Process orders, payments, and invoices
• Communicate via email/phone with service or product updates
• Improve services and order experience
• Analyze site usage and trends
• Comply with legal and tax obligations

4. Legal Basis for Processing

• Contractual Necessity: To fulfill orders and maintain your account
• Legitimate Interests: For analytics, site improvement, fraud prevention
• Consent: For marketing emails (you may opt-in anytime)

5. Sharing Your Information

We may share your information with:

• Service Partners: Payment processors, shipping carriers, CRM/email providers
• Legal Authorities: As required by law or to prevent fraud
• Company Transfers: During mergers or sales, with notice and data subject rights protected

6. Cookies and Tracking

We use cookies and similar technologies for necessary site functions, performance analytics, and marketing. You may opt out of non-essential cookies through your browser.

7. Data Retention

We retain your personal data only as long as necessary to fulfill its original purpose (e.g., process orders, maintain records for legal/tax reasons, or until you request deletion).

8. Your Rights

Depending on your jurisdiction, you may:

• Access, correct, or delete your data
• Object to or restrict processing
• Withdraw consent for marketing
• Lodge a complaint with a data protection authority

9. Data Security

We implement industry-standard practices—SSL encryption, access control—to safeguard your data. However, absolute security cannot be guaranteed.

10. Children’s Privacy

Our services are intended only for businesses and individuals aged 18+. We do not knowingly collect data from minors.

11. International Transfers

If you are located outside Canada, please note your data may be transferred to servers in Canada and processed under its laws.

12. SMS Communications

If you choose to provide your mobile phone number and opt in to receive SMS/text messages from Miller Salt, you consent to receive text messages related to our products and services, including appointment reminders, appointment confirmations, service updates, technician arrival notifications, customer support messages, and promotional or marketing messages if you have separately opted in to receive marketing communications. 

Message frequency varies. Message and data rates may apply depending on your mobile carrier and service plan. You may opt out of SMS communications at any time by replying STOP to any text message. 

For assistance, reply HELP to any message or contact us using the information provided on this website. Your consent to receive SMS messages is voluntary and is not a condition of purchasing any goods or services. SMS consent is not shared with third parties or affiliates for marketing purposes.

13. Changes to This Privacy Policy

We may update this Policy occasionally. We’ll publish updates on this page with a new effective date.

14. Contact Us

For questions or privacy requests, please contact:

Business Name: Miller & Sons Salt & Water Conditioning
Business Address: 2021 Horseshoe Rd
Lancaster, PA 17602
Phone: 717-397-4609
Website: millersalt.com